Privacy Policy

Last updated: January 2026

Alunep Fitness Pty Ltd (ABN 83 947 261 408), operated by Marcus Whitfield, is committed to protecting the privacy of individuals who visit our website, use our services, or interact with our studio located at 64 Upper Pitt St, Sydney NSW 2000. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We collect personal information that you voluntarily provide when completing booking forms, contact forms, membership applications, or health questionnaires at our facility. This may include your full name, email address, phone number, postal address, date of birth, emergency contact details, and payment information. We may also collect health-related information relevant to your participation in exercise programmes, such as medical conditions, injuries, medications, and fitness goals, with your explicit consent.

When you visit our website, we may automatically collect technical data including your IP address, browser type, device information, pages viewed, and time spent on the site through cookies and similar technologies as described in our Cookie Policy. We do not collect sensitive information beyond what is necessary for safe delivery of fitness services unless you choose to provide it.

How We Use Your Information

Personal information is used to process membership enrolments, session bookings, and payment transactions at Alunep Fitness. We use contact details to send confirmations, reminders, schedule changes, and responses to enquiries submitted through our website or by phone. Health information enables our qualified coaches to design appropriate exercise programmes and identify modifications needed for your safety during training sessions in 2026 and beyond.

We may use aggregated, de-identified data for internal business analysis, service improvement, and reporting purposes. Marketing communications about promotions, new classes, or events are sent only to individuals who have opted in or who hold an active membership, and you may unsubscribe at any time. We do not sell personal information to third parties for their marketing purposes.

Disclosure to Third Parties

We may share personal information with trusted service providers who assist us in operating our business, including payment processors, booking software providers, email delivery services, and IT support contractors. These parties are bound by contractual obligations to handle data securely and use it only for the purposes we specify. We may disclose information to allied health professionals such as physiotherapists when you provide written consent for referral or shared care arrangements.

We may also disclose information when required by law, court order, or regulatory authority, or when necessary to protect the rights, property, or safety of Alunep Fitness Pty Ltd, our members, staff, or the public. In the event of a business restructure, merger, or acquisition, personal information may be transferred to the successor entity subject to equivalent privacy protections.

Data Storage and Security

Personal information is stored on secure servers located in Australia wherever practicable. We implement administrative, technical, and physical safeguards including access controls, encrypted transmission for online forms, staff training on confidentiality, and regular review of our security practices. Paper records containing personal information are stored in locked cabinets accessible only to authorised personnel at our Sydney studio.

While we take reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. We encourage members to use strong passwords for any online accounts and to notify us promptly if they suspect unauthorised access to their information.

Retention of Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements. Membership records are typically retained for seven years after the end of the membership relationship. Health screening forms and injury reports may be retained for longer periods where required by professional indemnity insurance or applicable regulations.

Your Rights and Choices

Under the Privacy Act 1988, you have the right to request access to personal information we hold about you and to request correction of inaccurate or outdated information. To make such a request, contact us at alunep@hotmail.com or call +61299222168. We will respond within a reasonable timeframe, generally within thirty days, and may require proof of identity before releasing information.

You may withdraw consent for marketing communications at any time without affecting your access to core membership services. If you believe we have breached the APPs, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).

Children and Minors

Our services are generally intended for individuals aged sixteen and over. Members under eighteen require parental or guardian consent and supervision as specified in our membership terms. We do not knowingly collect personal information from children under sixteen without appropriate consent.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

For privacy-related enquiries, contact Alunep Fitness Pty Ltd, Owner: Marcus Whitfield, 64 Upper Pitt St, Sydney NSW 2000, email alunep@hotmail.com, phone +61299222168.